Making a Claim

If you're an existing customer and you need to tell us about an accident involving damage to or loss of the car, please contact Zenith Marque Insurance Services Limited (the underwriter) immediately on:

0800 072 2050

With effect from 1st July 2015 calls made by our customers to the New claim notification line 0800 072 2050 from all devices (including mobiles) will be free.

You should contact this number even if your policy does not cover the damage.

If we are asked to repair the car, we will do this if the damage is covered by the policy and one of our approved assessors has inspected the damage.

The underwriters promise to:

  • Do their best to sort out your claim with as little paperwork as possible.
  • Start the repair process immediately.

To help us process your claim, please make sure you have your policy details to hand when you contact Zenith Marque Insurance Services Limited.

There is more information about what to do if you have an accident on page 27 of the policy document.

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© 2019 Marmalade All Rights Reserved. Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England under company number 06779950). Registered office for both companies is Marmalade House, Alpha Business Centre, Mallard Road, Bretton, Peterborough, PE3 8AF. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting

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